Cable Broadband
Please check that you have four lights showing (Power, receive, send and online). If one or more of these lights is not showing, then you will need to check connections and re-boot the modem (turn it off at the mains and turn it back on again)
If these lights are showing, but PC activity is not flashing, then please check the cable between the PC and Modem. This shows the Modem is online but problem relates either with connections or with your equipment.
If you have a router, please reboot this and the PC and try again, if still no luck, take the Router out and connect directly to the PC. At this stage, it will show you whether the fault lies with your PC or Router.
If you cannot connect directly, we would recommend you moving your PC. If you request one of our engineers to attend, but the fault lies with your equipment(router, pc or wiring) the visit will be chargeable as follows#:
Residential fault in standard working hours* - £40
Residential fault out of standard working hours* - £60
Business fault in standard working hours* - £60
Business fault out of standard working hours* - £100
O.A.P's (Over 65) Standard cost £25
# = These prices are for standard tech visit. If furtherwork is required, then this will be priced according to the size of the job and you will be made aware of the charge before any work is commenced
* = Standard working hours are as follows:
Monday - Friday 8.30am - 5.30pm