Force Box
No sound with a picture or no picture with sound, or a blue flashing light -
Please check all leads into the back of your TV and Set top box are secure. Please ensure for sound issues that your volume control is up on your TV and Set top box.
Channels showing no access -
Please take the card out of the front of the box and give the gold chip a wipe. (Return the card back the same way - Gold chip in first facing down). Re-boot the STB by turning it off at the mains and turning it back on again. If no improvement, please press Menu, then Select Settings, Channel Search, Advanced Search, and Network Search.
On this screen, make sure that the frequency is set at 170000. Press OK and the channel search will start. Follow the instructions to the end and then return to the TV channel (Using the exit button)
If there is no improvement or you have a different fault to the one mentioned above, please call our friendly Customer Service team on (01983) 242424 or 150 on a cable phone.
Please be aware, if the fault relates to user error or a fault with your own equipment, the call out charge will be chargeable as follows#:
Residential fault in standard working hours* - £40
Residential fault out of standard working hours* - £60
Business fault in standard working hours* - £60
Business fault out of standard working hours* - £100
O.A.P's (Over 65) Standard cost £25
# = These prices are for standard tech visit. If further work is required, then this will be priced according to the size of the job and you will be made aware of the charge before any work is commenced
* = Standard working hours are as follows:
Monday - Friday 8am - 5.30pm