Kaon Box

TV has no sound with a picture, or no picture with sound-

• Please check all connections are securely in. This will include all leads coming out of the TV and Set top box
• Please check the sound settings on both your TV and Set top box

Freezing or pixilating pictures-

• Please press the P.STD button on the KAON handset a few times. You will see on the screen, the various options flickering through the the TV. You will need to make sure that you are on ‘PAL'. If your TV is on one of the other options, this can cause pixilation and freezing.

Channel showing no access-

• Press the Exit button, quickly followed by the 1 button. This will take you back to BBC1. This will normally occur when you are trying to access a channel you are not subscribed to.
• Please take the card out of the front of the box and give the gold chip a wipe. (return the card back the same way - Gold chip in first facing down). Re-boot the STB by turning it off at the mains and turning it back on again. If there is no improvement, press the Menu button, then select Manual Search. Make sure that the frequency is on 170000 and that Network is ON. Then go to OK and a channel search will start. Follow the search to the end and then go back to the TV channel (Using the Exit button and pressing 1 on cable remote).

If there is no improvement or you have a different fault to the one mentioned above, please call our friendly Customer Service team on (01983)242424 or 150 on a cable phone.

Please be aware, if the fault relates to user error or a fault with your own equipment, the call out charge will be chargeable as follows#:

Residential fault in standard working hours* - £40

Residential fault out of standard working hours* - £60

Business fault in standard working hours* -  £60

Business fault out of standard working hours* - £100

O.A.P's - (Over 65) Standard cost £25

# = These prices are for standard tech visit. If further work is required, then this will be priced according to the size of the job and you will be made aware of the charge before any work is commenced

* = Standard working hours are as follows:

Monday - Friday 8am - 5.30pm