WiMax Telephone
If you are suffering from interference on a hands free phone, try pressing the frequency/channel change button, or try a normal cord phone in the Wightcable socket. Please also ensure that if you are using cordless handsets, the base station is well away from the Easyvoice unit as this can cause interference.
If you are experiencing poor sound quality or no dial tone on your phone, please check the line with a second handset and check directly into the main point connected (take out any extensions).
Please try re-booting your box by turning it off at the mains.
If no improvement or you have a different fault to the one mentioned above, please call our friendly Customer Service team on (01983)242424.
Please be aware, if the fault relates to user error or a fault with your own equipment, the call out charge will be chargeable as follows#:
Residential fault in standard working hours* - £40
Residential fault out of standard working hours* - £60
Business fault in standard working hours* - £60
Business fault out of standard working hours* - £100
O.A.P's (Over 65) Standard cost £25
# = These prices are for standard tech visit. If furtherwork is required, then this will be priced according to the size of the job andyou will be made aware of the charge before any work is commenced
* = Standard working hours are as follows:
Monday - Friday 8am - 5.30pm