WiMax Broadband
If you are experiencing a broadband problem, please try the following:
- Re-booting your box and PC by turning it off at the mains.
- Check all connections between box and PC
If no improvement or you have a different fault to the one mentioned above, please call our friendly Customer Service team on (01983) 242424.
Please be aware, if the fault relates to user error or a fault with your own equipment, the call out charge will be chargeable as follows#:
Residential fault in standard working hours* - £40
Residential fault out of standard working hours* - £60
Business fault in standard working hours* - £60
Business fault out of standard working hours* - £100
O.A.P's (Over 65) Standard cost £25
# = These prices are for standard tech visit. If further work is required, then this will be priced according to the size of the job and you will be made aware of the charge before any work is commenced
* = Standard working hours are as follows:
Monday - Friday 8.30am - 5.30pm